af888's Privacy Policy

This privacy policy applies to users of the af888 platform. When you visit the af888 website, create an account, or use our services, you are considered to have accepted the terms of this policy.

af888 operates a safe and reliable online betting platform for players in Bangladesh. We believe that protecting your privacy is not just our responsibility — it is our commitment. This policy explains in detail what types of information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

If anything in this policy is unclear while you are reading it, please contact our support team — we are always here for you.

The following types of information may be collected to operate the af888 platform and improve your experience:

2.1 Registration & Identity Information

When you open an account or log in to af888, the following information is collected:

• Full name and date of birth (for age verification — this platform is for users aged 21 and above only)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address (as part of the verification process)
• National ID card or passport details (for identity verification where applicable)

2.2 Financial Information

The following financial information may be required to complete deposit and withdrawal processes:

• bKash, Nagad or Rocket mobile banking account number
• Bank account details (for bank transfers)
• Transaction history and receipt numbers
• Deposit and withdrawal amounts and dates

Important: af888 never stores your full bank card number or PIN. All financial transactions are conducted through encrypted channels.

2.3 Usage Information

To understand how you use the platform, we may automatically collect the following information:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Links clicked and features used
• Cookie and local storage data

2.4 Communication Information

When you contact our support team — via live chat or email ([email protected]) — a record of that conversation may be retained. This is necessary for improving service quality and resolving disputes.

af888 uses collected information only for the following lawful purposes:

3.1 Account Management & Verification

Information is used to verify your identity, keep your account secure, and prevent unauthorized access. Ensuring age verification is one of our primary responsibilities — only users aged 21 and above may open an account on af888.

3.2 Service Delivery & Improvement

Usage information is analyzed to personalize your betting experience, display relevant bonus offers, and improve platform performance.

3.3 Financial Transaction Processing

Financial information is used to successfully process your deposit and withdrawal requests and to correctly apply bonuses and VIP benefits. The minimum deposit on af888 is ৳500 and the minimum withdrawal is ৳800.

3.4 Fraud Prevention & Security

Information is monitored to prevent misuse such as money laundering, fraudulent activity, and the creation of multiple accounts. This is done in the interest of all users.

3.5 Communication & Support

Your contact information is used to send important account updates, transaction confirmations, and to provide support. Your consent is required for marketing communications.

3.6 Legal Compliance

In some cases, it may be necessary to retain and use information to comply with applicable laws and regulations and to respond to requests from regulatory bodies.

af888 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket and bank transfer service providers to complete financial transactions. These third parties have their own privacy policies.
• Technology Partners: Limited information may be shared with technology service providers for platform operations. These partners operate under strict confidentiality agreements.
• Legal Authorities: It may be necessary to provide information to competent authorities in the case of a court order or legal obligation.
• Fraud Investigations: Cooperation with regulatory or law enforcement agencies may be required in investigations into fraud or other serious irregularities.

In each case, only the minimum necessary information is shared. af888 ensures that all third parties comply with our privacy standards.

The af888 website uses cookies and similar tracking technologies. Cookies are small data files stored on your browser or device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, save your cart or bet slip, and keep security features active. There is no option to disable these cookies.

5.2 Analytical Cookies

These cookies are used to understand how you use the platform. The information collected is aggregated and anonymized, and does not identify you personally.

5.3 Functionality Cookies

These cookies are used to remember your preferences and provide a personalized experience — for example, your language preference or display settings.

5.4 Cookie Controls

You can manage or delete cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

af888 takes industry-standard technical and organizational measures to ensure the security of your information. Our security framework operates at the following levels:

Please note, however, that no transmission over the internet is 100% secure. We strive to provide the highest level of protection, but no organization can guarantee complete security. Therefore, you also have a responsibility to keep your account password confidential.

af888 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal requirements, audits, or dispute resolution.
• Transaction Records: Financial transaction records are retained for the long term in accordance with legal obligations.
• Communication Records: Conversations with the support team are retained for a specified period for quality assurance purposes.

Once the need for retention has passed, information is securely deleted or anonymized.

You have the following rights regarding your personal information. To exercise these rights, contact the af888 support team:

8.1 Right to Access

You may request to view the information af888 holds about you. We will provide you with a copy within a reasonable timeframe.

8.2 Right to Rectification

If there are any errors or inaccuracies in the information we hold about you, you may request corrections. Some information can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications. You may unsubscribe from marketing emails at any time.

8.5 Right to Data Portability

In certain cases, you may request your personal information in a structured, commonly used format.

af888 strictly prohibits providing services to persons under the age of 21. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that a minor has opened an account using false information, that account will be immediately closed and all associated information will be deleted.

If you believe a minor is using af888, please notify our support team. For more information on responsible gaming, please visit our Responsible Gaming Guidelines page.

af888 may update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or technological developments.

For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email
• By updating the "Last Updated" date at the top of this page

Continued use of af888 after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the af888 support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.